Operational Resilience Manager

THE BUSINESS
My client is a fast-growing business operating within the Insurance space, they provide their clients with insurance and reinsurance services on a global basis and pride themselves on providing a quality and bespoke service to their Brokers and Clients. An employer with an inclusive culture and a spirit of entrepreneurial and independent thinking.

THE ROLE
They are on the hunt for a skilled and dynamic Operations Manager to join their friendly City based team. It is an exciting time to join the company, they are growing and evolving which creates a hugely positive work environment and the opportunity to feel like part of something and not just a cog in a wheel.
Your role would be about supporting the Head of Business Operations, CRO and Chair of the Operations Management Board in managing the operations of the company, with specific focus on managing the outsourcing and third parties and ensuring operational resilience practices are embedded across the business.

Operational Performance

• Operational support to the Head of Business Operations and the Chief Risk Officer
• Work closely with key senior stakeholders in the development and delivery of the Operational Strategy objectives
• Maintain and update the library of company-wide policies and procedures
• Member and Secretary of the Operations Management Board
• The person who bridges the gaps between functions and teams

• Report on operational resilience performance, supporting in meeting coordination between various teams
• Work in partnership with the Operational Resilience Working Group to implement a system of testing operational resilience and materiality thresholds
• Manage the company’s compliance with the Operational Resilience Principle, implementing remediation actions for improvements

• Maintain the outsourcing and third-party register
• Support on the procurement of outsourced providers, manage the on-boarding of them
• Track the performance of all critical third parties and outsourced providers, considering operational resilience thresholds

• You will be able to adapt to changing priorities, deal with multiple tasks and work under pressure to strict deadlines
• Team worker who works well with others, able to establish strong stakeholder relationships
• Professional and collaborative, you’ll enjoy working on and delivering projects
• Keen interest in continuous improvement
• Manage a varied workload and enjoy delivering outcomes
• Detail orientated with the ability to analyse and convert developments into meaningful actions

• Salary up to £80,000
• Generous annual leave allowance
• Performance related bonus
• Enhanced pension scheme
• Private Medical Insurance
• Death in Service Benefit
• Group Income Protection
• Employee Annual Medical
• Day off on your Birthday