Operational Resilience Manager - Financial Services - London

Job Title: Operational Resilience Manager

Location: London

Type: Full-Time

About the Company:
We are proud to partner with a leading Financial Services provider that focuses on delivering exceptional solutions to UK businesses. Specializing in niche areas such as Wholesale Finance, Asset Finance, Bridging Finance, Development Finance, and Specialist Mortgages, this organization is committed to helping businesses thrive. They also offer savings accounts, ensuring customers' money supports the growth of the British economy. Join a company dedicated to excellence, integrity, and customer-centric outcomes.

About the Role:
As an Operational Resilience Specialist, you will play a critical role within the Enterprise Risk team. This new 2nd line function focuses on Financial Risk, Operational Risk & Resilience, and enterprise-wide risk management frameworks. You will oversee and provide assurance for operational resilience, including third-party risk management, business incident management, business continuity planning, IT disaster recovery, and cybersecurity. Your work will ensure the successful implementation of regulatory requirements, fostering a culture of risk awareness and resilience throughout the organization.

Key Responsibilities:

• Provide independent challenge to the 1st Line Operational Resilience team, ensuring adherence to regulatory requirements.
• Support the successful implementation of the Operational Resilience plan by March 2025 and drive its continued integration across the organization.
• Maintain and update Operational Resilience and Third Party Risk Policies to ensure alignment with organizational requirements.
• Participate in forums related to Operational Resilience, Third Party Risk Management, and Cyber/IT governance as needed.
• Conduct risk-based thematic reviews of the 1st Line Operational Resilience and Third Party Risk Management (TPRM) function.
• Challenge business lines on risk management practices, including documentation in Risk Control Self-Assessments (RCSAs).
• Support Incident Management duties in collaboration with the Operational Risk Senior Manager.

Stakeholder Relationships:

• Internal Contacts: Collaborate with teams including the Head of Enterprise Risk, Operational Risk Management, Compliance, IT Governance, and Cybersecurity.
• External Contacts: None specified.

What We're Looking For:

Qualifications and Experience:

• Proven experience interpreting and understanding regulatory guidelines.
• Strong understanding of operational risk and resilience concepts.
• Demonstrated ability to influence senior stakeholders to drive action.
• Exceptional written and presentation communication skills.
• Proficiency in Microsoft Office tools (e.g., PowerPoint).

Preferred Skills:

• Experience in business continuity or incident management is desirable but not essential.

Key Competencies and Attributes:

• High interpersonal, influencing, and networking skills.
• Effective stakeholder management abilities.
• Resilience, self-awareness, and a strong willingness to learn and grow.
• A self-starter with professionalism and initiative.
• Organized, collaborative, and diligent.

Risk Management Responsibilities:

• Promote and champion fair customer outcomes.
• Understand and comply with the organization's Risk Management Framework, policies, and procedures.
• Identify and escalate risks appropriately and in a timely manner.

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