Sales Administrator

Are you an experienced sales administrator with a knack for technical or engineering products? Join a great team and client of mine and take your career to the next level!

As a key player in my clients' sales and service teams, you'll communicate daily with internal and external customers, including Sales Managers, Service Engineers, and end customers. You'll analyse incoming requests, identify anomalies, and respond promptly with relevant information. Your role will involve addressing customer questions and needs, preparing and checking quotations, and ensuring all details are accurately captured.

Day to day duties:

•    Communicate with internal/external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone, and e-mail.

•    Analyse incoming requests, identify anomalies and respond to customer communications with the relevant information on a timely basis.  

•    Address customer questions, issues and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood.

•    Prepare and check initial quotations in line with discount policies and Sales Manager Guidance, ensuring that all part numbers, quantities etc. are correctly captured.

•    Submit quotations to customers, ensuring the relevant Sales Manager is able to follow up on these, as needed. 

•    Process customer purchase orders in our local ERP system. 

•    Effectively communicate changes to dispatch/warehouse regarding customer orders.

•    Prepare customer requested shipping documents.

•    Prepare presentations, collate drawings, technical material to support quotations.

•    Process Sales Returns & Credits as appropriate.

•    Support customers with updates on existing orders requests.

•    Collate and understand risk assessment information, complete the Master Check List for orders as required.

•    Collaborate with and assist others and to contribute to the success of the sales & service teams as a whole.

•    To communicate with Sales managers, Service engineers and other Team members to ensure they are informed of project relevant information.

•    Seek ways to streamline and improve best operating practice for the benefit of internal and external stakeholders.

•    To review quotations created within the Sales admin team to ensure cost and price information is correct, before the offer is released.

Professional Experience & Education:

• Experienced in sales administration with technical or engineering products.
• Familiar with shipping within the UK and Europe, including Ireland.
• Excellent customer service skills.
• IT literate with ERP systems experience, ideally Navision or SAP.
• Self-starter with a can-do attitude.
• Team player supporting remote Sales Managers/FSE.

Package Details:

• Permanent full-time contract
• 5-day week: Monday to Friday (36.5-hour working week)
• £33k - £35k (dependent on experience)
• Annual bonus (pro rata on year of joining)
• 25 days holiday (pro rata)
• Pension: 3% EE and 6% ER
• Life assurance
• Salary/bonus sacrifice
• Private health care
• Dental health care
• Cycle to work scheme