Account Manager

Account Manager

Basingstoke - Office based

£30k - £32k + £48k - £50k OTE (uncapped)

The Business

We are a dynamic and fast paced telecommunications business with nearly 60 years’ experience with a reputation for excellent customer service and unrivalled career development.

Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry leading technical specialists.

Our services combine the multiple disciplines below where we overlay each with comprehensive service and high-touch account management.

• Hosted IP Telephony
• Data Connectivity
• Business Mobile
• Managed IT Services
• Cyber Security

The Team

You will join a Sales Account Management team where comprehensive training and support will be provided to enable your success within the business. You will be working alongside a focused and driven team keen to enable your success.

The Purpose

To support and grow your assigned customers whilst delivering an exceptional customer experience, with the goal of becoming the customers trusted Managed Service Provider.

The Role

To maintain and grow your existing customer numbers along with the monthly recurring profit associated to these customers through new product, upsell, cross-sell, referrals and recommendations.

Ensure regular contact with your customers to become their trusted partner enabling you consistently hit your monthly target through identifying opportunities whilst delivering an exceptional customer experience which exceeds expectations.

Key Responsibilities

• To complete regular customer reviews with the aim to ensure customer satisfaction, strengthen customer relationship and identify opportunities with the aim to hit monthly sales target.
• Project management of solution delivery and any escalations within your customer base.
• To maintain accurate records on the CRM and utilise the required pipeline and quoting portals.
• Hit monthly sales target for new MRGP and renewals focus.

Key Tasks

• Account Management of c.400 customers.
• Remote review meetings, opportunity seeking and end-to-end sales process.
• Work alongside Provisioning & Support teams across the business to orchestrate the smoothest and best customer experience possible.
• Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution.
• Full product portfolio knowledge to enable full solution selling ability.

Skills & Experience

• Positive can-do attitude
• Proven problem-solving attitude
• Excellent communication skills, both written and verbal
• High level of attention to detail
• Strong organisational skills
• Ability to work independently and as part of a team