Customer Service Manager

Customer Service Manager

• Annual Salary: £24,633 - £27,455
• Location: Braintree
• Job Type: Full-time

We are seeking a dedicated Retail Manager to oversee our homeware and house clearance operations in Braintree. This role is ideal for someone with a strong background in retail management, who is committed to driving sales and profitability while delivering exceptional customer service.

Day-to-day of the role:

• Manage the daily operations of a homeware store, including performance management, training, and guidance of employees and volunteers.
• Oversee all aspects of stock donations, maximising store profits for the benefit of the organisation.
• Achieve and exceed income and operational targets by maximising store profitability and minimising costs.
• Maintain excellent store presentation and visual merchandising to maximise sales potential.
• Monitor local competitors, pricing, and promotional activities to stay competitive.
• Ensure the store operates within the designated trading hours and manage staff and volunteer rotas accordingly.
• Manage house clearance and logistics teams, promoting growth and providing competitive service quotations.
• Develop and implement marketing strategies for house clearance services.
• Deliver an outstanding customer experience to encourage loyalty and repeat donations.
• Manage health and safety regulations within the store and during house clearances.
• Act as a key holder and manage emergency procedures as needed.

Required Skills & Qualifications:

• Proven experience in retail management, preferably in homeware or a related sector.
• Strong leadership skills with experience managing teams, including volunteers.
• Excellent customer service and communication skills.
• Ability to provide hands-on support, including driving a van as required.
• Competence in handling operational logistics and promotional activities.
• Knowledge of health and safety regulations.
• Ability to work flexibly and cover additional locations as needed.

Benefits:

• Competitive salary range.
• Opportunities for professional development and training.
• Supportive work environment with a focus on team collaboration.
• Participation in management and logistics meetings to enhance operational efficiency.

To apply for this position, please apply above or email