Customer Service Advisor

Join Oxford Online Pharmacy as a Customer Care Assistant

This is an exciting opportunity to join a fast-growing pharmaceutical business, becoming an integral part of their customer care team

Company: Oxford Online Pharmacy

Role: Customer Care Assistant

Location: Wroxton, North Oxfordshire

Salary: £26,325

Start Date: ASAP

Oxford Online Pharmacy are looking for a candidate with fantastic telephone manner, a strong personality and a good commercial awareness to join them on their journey of growth following a round of investment

Who is the company?

• Oxford Online Pharmacy is the trading name of Frosts Online Ltd in Oxfordshire, a family business going back three generations to 1925.

• Employing experienced pharmacists and healthcare professionals, they are led by Stuart Gale, Managing Director and Pharmacist and Superintendent Pharmacist Robert Bradshaw.

• A fully registered UK Pharmacy, committed to translating the values and heritage of the Oxfordshire-based bricks and mortar chemists, online. Patient safety is the number one priority and there is a commitment to delivering the highest level of customer service to each and every patient who visits the site.

• Oxford Online Pharmacy are one of very few online pharmacies to have passed the recent round of CQC inspections for digital healthcare providers - across all categories of care.

What is the role?

This is an office-based position Mondays to Fridays plus 1:5 weekends worked, with time off in-lieu. There is no public transport available to the office so you must be able to drive.

Oxford Online Customer Service

• Maximizing prescription numbers and looking for opportunities to grow the business

• Taking customer orders over the phone in a professional courteous manner Processing sales through SagePay / online payment method

• Answering queries on the supply and availability of medicines

• Responding to customer enquiries, both in the pharmacy and over the telephone, referring queries to the pharmacist when relevant

• Liaising with Online Doctors to resolve customer issues

• There may be optional working at home on some weekends as per agreed rota - all time to be taken in lieu or as overtime at management discretion

Administration

• Helping to maintain reasonable dispensary stock levels

• Ordering items from suppliers

• Ensuring that health and safety requirements are met

• Keep your work and communal areas clean and tidy

• Follow all company guidance using your PC / Laptop as appropriate

• Counting prescriptions and keeping computerised records up to date

• Ensure that prescription documentation is maintained and stored appropriately in accordance with the law

General

• Be responsible for maintaining the Health & Safety standards within the business, in line with the company H&S policy
• Take appropriate action to minimise risks and report any near misses

• Work as a team ensuring effective communication at all levels

• Complete online or attend relevant training and ensure any agreed deadlines are met

• Ensure high standards of security practice within the branch, both stock and premises

• Ensure awareness and adherence to all company SOP’s

• Attend company meetings as required

• Support company initiatives and promotions

• Follow the company process for requesting holidays using the online portal. All holidays are subject to approval by your line manage

Why you should apply

• Opportunity to work and learn within a small team in a fast growing business

• The fast growth of the company provides great opportunity for progression

• 4 weeks holiday plus bank holidays

• Private health insurance

• Pension contribution scheme

• 1 volunteer day a year

• Discretionary bonus scheme

Who is best suited to this role?

Please note that we will need a full CV since leaving school with any gaps explained - it wont be a problem if there are gaps, but for DBS purposes this will be needed

• Customer service experience

• Preferably you will have previous experience in a medical or a pharmacy related area

• Computer literate

• Good time management skills

• Good numeracy and literacy skills

• Good telephone manner

Core competencies:

• Team player

• Highly customer focused

• High attention to detail

• Caring and empathetic

• Honest and trustworthy

• Able to work independently and efficiently and prioritize workload

• Excellent communication skills, both written and verbal

• Good organization skills

• Flexible and willing to undertake a variety of tasks

• Conscientious and dependable, taking responsibility for own actions

• Outgoing and congenial, taking time to engage customers and colleagues on a personal level

• Diplomatic and able to handle confidential / sensitive information