Customer Service Representative

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Shotton?

We have a Customer Service Representative role available within TATA Steel's Shotton works. The department specialises in pre finished steel and coiling solutions to a range of customers. This role is ideal for someone with strong IT literacy skills and is proactive, a clear communicator and holds good attention to detail.

Role: Customer Service Representative

Location: TATA Steel, Shotton Works, Deeside CH5 2NH

100% office based for training (4 weeks) and hybrid working thereafter. (X2 daysoffice based)

Rate: £14.01ph (£26601 annually)

Contract length: 12 months initially

Shift Patterns: Mon-Thu 08:30-16:45 and Fri 08:30-15:45

Start: ASAP (within 1-2 weeks)

Responsibilities:

• Providing a high level of customer service to new and existing customers via telephone and email
• Entering numerical and personal data onto the system efficiently and in a timely manner
• Processing pre calculated orders into the system for distribution ? Managing data and coordinating activities to ensure the smooth operation of the department daily
• Supporting the Urban Business team with administrative tasks relevant to the department
• Signposting customers in the right direction for any invoice queries ? Undertaking follow up enquiries

Essential requirements:

• Good IT literacy especially with MS Office
• Previous experience within an office environment
• Strong verbal and written communication skills
• Clear and concise telephone manner
• Ability to work on own initiative
• Great eye for detail
• Previous data/order entry experience (low and high volume)

Desirable requirements:

• Driving licence and use of a car
• Previous use of SAP
• Previous experience within the Steel industry

Benefits:

• Office environment in a beautiful part of the county with modern amenities ? Nature reserve area for time away from your desk
• Opportunity for progression into permanent roles
• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts ? Chance to receive £300* for referring a friend

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.