Customer Service Advisor

Job Title: Customer Service Advisor

Location: Wrexham

Salary: £19,000 - £22,000 per annum   

Job type: Part-time (Flexible hours and days) 

Shift patterns

• 5pm – 9pm Monday to Friday
• 9am – 9pm Saturday
• 12pm – 6pm Sunday

What We Do…

Moneypenny is the number 1 outsourced provider of brilliant customer conversations, for over 21,000 businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and in our US office in Atlanta.

Handling over 20 million calls and chats annually makes Moneypenny the biggest and fastest growing company of our type.

The role;

Are you a smiley person, with a compassionate approach and an understanding of how to deliver exceptional customer service? Would you love to work in an environment where your contributions are recognised, rewarded, and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny.

People are the heart of our business and many colleagues have been with us for years and years, join us and you’ll soon feel like part of the family. For over a decade we’ve been voted as one of the best companies to work for in the UK! We’ve worked hard to create a comfortable, eco-friendly, and inclusive environment where our people feel happy, and most importantly, at home.

Following a 1-week training course, you’ll support customers via a mixture of telephone calls and live chats, plus assisting with CRM management and support tickets.

Our Requirements – Weekend Customer Service Advisor (Luxury Retail Team)

• Experience gained providing outstanding customer service
• A resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls
• A confident telephone manner with good interpersonal skills
• Excellent problem-solving skills
• Good computer and data entry skills

The Package

As a Customer Service Advisor working at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:

• Permanent contract, working 8 hour shifts Saturday and Sunday between the hours of 8:30am and 6:30pm
• Pay rate of £11.08 per hour, plus an additional £2 per hour shift premium for working weekends amounting to £13.08 per hour
• Opportunity for hybrid working after 6 months in the role, allowing you to combine working from home with working from our office
• 26 days annual leave pro rata, plus bank holidays
• Mental health support (Employee Assistant Program) with access to an onsite mental health counsellor
• Access to our brand-new wellbeing room to help enhance your physical and mental wellbeing
• Comprehensive training and where desired, long-term career progression across the business
• Subsidised meals
• Free onsite gym access
• And did we mention our epic parties? We know how to celebrate in style!

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.