Assistant Service Manager

Avenues is a community where people smile, laugh, grow and achieve great things, we know that well-supported people support people well, which makes them want to do their very best for the people we support, and achieve our vision. 

We are seeking an Assistant Service Manager to join our team at Elseys Yard which is based in Bury St Edmunds. The service is a 5 minute walk from the town centre and there is also a train station nearby. The service is well supported by local shops and supermarkets. The town centre has a variety of eateries as well as national and local shops.

At Elseys Yard we are supporting 3 male adults with disabilities from acquired brain injuries, learning disabilities and also limited verbal communication within a supported living environment. All of the individuals are also wheelchair user.

The people we support enjoy themed evenings, going to the cinema, out for lunch and dinner, visiting day services, arts and crafts, movie nights and watching quiz shows!  

The role of Assistant Service Manager would require you work across all shifts including evenings and weekends. There is also participation for an On Call rota.

This is an exciting opportunity for someone that wants to make a tangible impact on people’s lives, supporting a good team to provide good support. It is very important for them that the Assistant Service Manager has a fun, positive and can do attitude! 

Your values should match ours: 

Respect: We treat people as we would wish to be treated ourselves. 

Excellence: We don’t settle for okay, we are determined to achieve more. 

Integrity: We do the right thing, even if it takes more time and effort. 

Pride: The work we do is something we want to tell others we are part of. 

The ideal Assistant Service Manager looks like this: 

• Work with your Service Manager to use management information to make sound business decisions.
• Experience of working with people disadvantaged through illness and disability
• Understands the balance between keeping our people safe and positive risk taking.
• Maintain an understanding of the social care sector and how it impacts on areas of responsibility and the organisation.
• Assist the Service Manager to encourage a solutions led culture.
• Maintain a practical knowledge of policies and procedures and ensure appropriate usage.
• Effectively recruit, develop and manage employees in a fair and consistent manner.
• Work with your Service Manager to reinforce a culture of continuous improvement (through analysis of information and data provided).
• Act as the Service Manager in their absence.
• Level 3 diploma or equivalent experience needed.

If you would like to know more details about the role, please have a look at the role profile. 

Why to join us!  

If the role appears and you don’t quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good Assistant Service Manager with the right values can be supported to develop the skills needed. We will support you with excellent training, ongoing coaching and other benefits.  

We’re there for you, from your first conversation with our recruitment team, to day one of your induction, and throughout your career.  

As a not-for-profit organisation, we’re driven by strong ethics, and invest everything back into our staff and the people we support, and you’ll become part of the strong Avenues community, which is there to support you each day.  

Benefits you can expect!  

• Paid enhanced DBS.
• Flexible working.
• Up to 28 days paid annual leave (pro rata).
• Access to high quality training that supports your career development.
• Contributory pension scheme with life assurance.
• Free and confidential 24/7 access to the health portal and employee assistance
• And more.

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. 

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.