Welcome & Service Assistant

Summary

As the public face of Wicken Fen, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. You will ideally have an enthusiasm for nature and enjoy working with people.

Salary: £11.64 an hour

Duration: Permanent

Hours: 22.5 hours/ 3 days a week  Involves working weekends (on a rota basis), some bank holidays and one late evening per week in the summer months.

Interview date: Friday 24th January 2025

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to our Visitor Welcome Manager you will part of a small, friendly team delivering excellent customer service and a wonderful welcome to our visitors. You will be based in our Visitor Centre and work closely with our retail team to give our visitors a memorable day and ensure that everyone is welcome. Part of your role will involve working in our fundraising "Book Nook" and helping to update our "Discovery Area", all vital parts of the visitor experience.

Wicken Fen is a national nature reserve and a very special place. This post would ideally be suited to someone with a love for nature and an enthusiasm for working with people. Working at Wicken Fen is diverse, we have a wide range of lovely visitors from families to bird enthusiasts, from nature lovers to photographers, no day is ever the same.

What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.  Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with enthusiasm for delivering great customer service.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.