Customer Services Assistant

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced and dynamic environment? Our client, a leading organisation in Wolverhampton, is seeking a motivated Customer Service Assistant to join their team.

As a Customer Service Assistant, you will play a vital role in providing a comprehensive and responsive enquiry service to customers. With your exceptional communication skills, you will ensure that every interaction leaves a lasting positive impression. You will work closely with a diverse team to enhance the provision of a seamless and integrated customer service experience across various channels.

Responsibilities:

• Deliver high-quality and courteous customer service, resolving enquiries in a professional manner, whether face-to-face, over the phone, or by electronic means.
• Diagnose, respond to, track, and follow up on all customer enquiries to ensure timely resolution.
• Collaborate with team members to ensure the effective delivery of the enquiry service.
• Prioritise and escalate enquiries as needed, while maintaining a customer-centric approach.
• Contribute to the development and improvement of customer service processes.
• Stay up-to-date with relevant information about Council services for accurate and comprehensive customer support.
• Embrace continuous learning and development opportunities to enhance your skills and contribute to the team's success.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency in using business systems and digital tools.
• A positive and professional attitude.

Join our client's team and make a difference in the lives of Wolverhampton residents. Apply now and be part of a dynamic organisation that values excellence in customer service!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.