Office Admin / Customer Services

SF Recruitment are working with a growing business based in Wolverhampton who are looking for am Office Administrator / Customer Service Advisor to join the small team
Salary: £25,000 - £30,000 DOE + Bonus
Hours: Monday to Thursday 8.30am - 5pm. Friday 8.30am - 12.30pm.

We are seeking a dynamic and organised Office Administrator to join our team. The ideal candidate will have a varied role, covering Customer Service, Sales Administration, General Administration, Marketing, and Purchasing. If you are a proactive individual with strong multitasking abilities, we'd love to hear from you!
While proficiency in Mandarin is an advantage, it is not essential.

Key Responsibilities
Customer Service
- Provide professional and friendly support to customers via phone, email, and in person.
- Handle customer enquiries, complaints, and feedback effectively and efficiently.
- Maintain accurate records of customer interactions and ensure follow-ups are completed.
Sales Administration
- Process orders, invoices, and payments in a timely manner.
- Coordinate with the sales team to ensure accurate tracking of leads and sales.
- Maintain up-to-date records in the CRM system.
General Administration
- Manage office supplies and maintain a well-organised office environment.
- Organise meetings, appointments, and travel arrangements.
- Prepare reports, presentations, and correspondence as needed.
Marketing
- Assist in the creation and distribution of marketing materials, including emails and brochures
- Help organise events, trade shows, and other promotional activities.
Purchasing
- Source and liaise with suppliers to ensure cost-effective purchasing.
- Place and track orders, ensuring timely delivery of goods and services.
- Maintain accurate purchasing records and manage supplier relationships.

Person Specification
Essential:
- Strong organisational skills with the ability to prioritise tasks effectively.
- Must have previous Admin / Customer Service experience
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems.
- A positive attitude and strong team-working skills.
- Attention to detail and a commitment to accuracy.