Customer Service Agent

CUSTOMER SERVICE AGENT - HAMPTON - £30K - £35k

My client is a global manufacturer and they are looking for a Customer Service Agent ideally with some engineering or manufacturing experience. My client makes sure that their employees are treated as internal customers. They believe in being agile, flexible and responsive to all of their team members. As a Customer Service Agent you will be able to help identify and provide reliable solutions to assure customer satisfaction at all times. While this is a great opportunity to build up your career in the customer service field, you will be joining a great supportive team.

My client offers fantastic benefits such as 25 days holiday plus BHs, very generous pension scheme, BUPA health scheme and free on-site parking.

Responsibilities:

• Production of quotations for sales engineers/customers in a clear, detailed and accurate manner.
• Maintaining and producing customer price lists.
• Assist colleagues with technical and engineering inquiries.
• Negotiating and achieving deadlines for the submission of quotations.
• Support bid preparation for new contracts and assist in purchasing activities.
• Interpret customer requirements, gather proposals and specifications, and collaborate with stakeholders to translate specifications into cost estimates for both new and existing products.
• Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases.
• Engage with customers to gather feedback on quotations.
• Estimate production process costs and tooling expenses, offering recommendations for improvements as needed.
• Identify and pursue cost reduction opportunities through cost analysis.
• Achieving relevant targets and KPI's.
• Record all relevant sales information on the system.
• Explore new business opportunities aligned with strategic objectives, working closely with the External Sales Team for existing and prospective clients.

If you have great communication skills along with a high level of numeracy and maybe no work experience but a degree in Engineering or Science this could be the start in your career you are looking for!