Customer Service Advisor

Customer Service Advisor
Edinburgh City Centre based | hybrid working available (2 days in office)
Full Time | 37.5 hours per week | Monday to Friday
January 2025 start date | Temp role for 6 months with strong potential to become permanent
Pay rate of £11.60 per hour + holiday pay

Search Consultancy are currently working with this Edinburgh-based client in the Financial Services sector to recruit a number of Customer Service candidates going into 2025.

Duties involved in this role will include:
* Acting as first point of contact for customers reaching out to the business vie telephone, email or live chat, with a variety of queries relating to Pensions Management
* Responding to queries regarding the company's products & services
* Investigating any issues for customers, ensuring the best possible resolution
* Requesting additional information & documentation from customers via letters or telephone calls
* Logging client data in spreadsheets to assist with call tracking activity

In order to be considered for this role your skills and experience should include:
* Previous experience within Customer Services - this experience is ESSENTIAL
* Excellent communication skills, both written and verbal

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age