Membership Engagement Manager

Membership Engagement Manager
£45,864 pa plus excellent benefits
London WC1 and home-based
35 hours per week

The Membership Engagement Manager is a crucial role for the College as you will champion the value of RCPCH membership, enhancing the member value proposition and take the lead on improving the College's engagement with its members.

As Membership Engagement Manager, you will collaborate with teams and members throughout the College to deliver the operational plan, analysing member data, survey outputs and the external environment to identify trends and gain insights and intelligence which inform the value proposition.

Reporting to the Head of Membership and collaborating across all teams to identify and map opportunities to recruit and retain members, you will lead on all membership website content, marketing literature and communications related to Membership to improve the onboarding process, renewal cycle and awareness of what the College does for members.

In addition, you will establish and deliver a programme of events for senior members and Fellows, whilst ensuring the RCPCH stands engage members effectively at the RCPCH annual conference.

Educated to a good standard, you should have experience of working for a membership organisation and have a strong track record in project management.

With proven experience in developing initiatives that drive membership engagement, you should have excellent copywriting skills along with outstanding communication and interpersonal skills, being able to demonstrate the ability to influence, collaborate and present to senior stakeholders.

A management or project management qualification along with experience of conducting market research and developing membership value propositions would be desirable.

The Membership Services Team, part of the Membership, Policy & External Affairs Division, plays a vital role in the College. The team reports to the Head of Membership and supports over 24,000 members worldwide while managing a budget of £7 million. Their key responsibilities include developing the member value proposition, ensuring the smooth operation of membership services, and enhancing member engagement.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 16 January 2025
Interviews: 23 January 2025