Reception Team Leader

Reception Team Leader
£30,000 - £35,000
Shifts Vary Between 8am & 6pm (40 Hours)

Fully Office Based
Full Time, Permanent

Near Fenchurch Street Station

Are you a motivated individual who thrives in a fast-paced and dynamic work environment? Our client, a leading organisation in the industry, is looking for a Reception Team Leader to join their team. If you have strong leadership skills combined with exceptional customer service abilities, then this could be the perfect opportunity for you!

Why work for this company?

• Full Benefits list to be outlined contract
• Free breakfast and lunch provided
• Opportunities for career growth and development within the organisation
• A supportive and collaborative work environment
• Beautiful office location with state-of-the-art facilities
• Regular team-building activities and social events

Duties:

• Lead and manage a team of receptionists, providing guidance and support to ensure a high level of customer service delivery
• Oversee the daily operations of the reception area, ensuring a smooth and efficient running of front desk activities
• Handle escalated customer inquiries or complaints, resolving issues in a timely and professional manner
• Train and onboard new reception staff, ensuring they have the necessary skills and knowledge to perform their duties effectively
• Monitor and evaluate team performance, providing regular feedback and coaching to drive continuous improvement
• Collaborate with other departments to enhance cross-functional communication and optimise overall customer experience

Requirements:

• Previous experience in a Reception - Any experience of leadership is highly advantageous.
• Exceptional communication and interpersonal skills, with the ability to build rapport with guests and motivate a team.
• Strong organisational and multitasking abilities, with the capability to handle multiple priorities in a fast-paced environment.
• Knowledge of office management systems and procedures, including proficiency in MS Office Suite.
• A proactive and positive attitude, with a solution-oriented approach to problem-solving.

If you are ready to take on a leadership role in a vibrant and dynamic organisation, then look no further! Apply now and join our client's team as their Reception Team Leader. Take the next step in your career and make a lasting impact on their team and guests. We can't wait to hear from you!

Please note that only successful applicants will be contacted for an interview. All applications will be treated with the strictest confidence.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.