Customer Outcomes

Job Advertisement: Customer Outcomes Executive

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your efforts make a positive impact? Our client, a leading financial services organisation, is seeking a motivated Customer Outcomes Executive to join their dynamic team.

In this role, you will be responsible for providing arrears support to customers, ensuring excellent customer outcomes while following regulatory standards and maintaining high levels of satisfaction. You will engage with customers, identify tailored solutions, and ensure compliance with Consumer Duty regulations.

Joining our client's Customer Outcomes team means being part of a dedicated group that supports customers during financial difficulties across multiple brands. You will contribute to improving processes, work collaboratively with internal teams, and stay informed about industry regulations.

This role offers excellent opportunities for professional development and growth. You will enhance your communication skills, work in a supportive environment, and gain invaluable corporate experience within a Customer Outcomes setting.

Requirements:

• Proven experience in customer service, collections, or financial services
• Strong understanding of Consumer Duty regulations
• Excellent communication and interpersonal skills
• Proficiency in relevant software and CRM systems

Attributes and Behaviours:

• Self-motivated with the ability to work under your own initiative
• Flexibility and keen attention to detail
• Team-oriented with strong time management skills

What you'll get to own:

• Direct engagement with customers, prioritising excellent outcomes
• Maintaining accurate records to support audit and reporting requirements

Our client offers a range of benefits:

• Hybrid working pattern
• Access to attractive car schemes
• Excellent pension scheme
• Generous annual leave and holiday purchase option
• Private Medical Healthcare and employee wellbeing services
• Employee Assistance Programme and additional perks
• Onsite gym and wellbeing initiatives
• Dress for your day policy and flexible working scheme

Our inclusive recruitment process ensures equal opportunities. We value diversity and are Disability Confident.

Join our client's team and be part of a company that recognises and values your contribution. Apply now to start your journey towards a rewarding career in customer outcomes!

To apply and for more information, please visit our website or get in touch with our recruitment team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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