Customer Service Advisor

Are you a customer focused individual who consistently works to a high level of service?

We are supporting a company based in Aylesbury with recruiting for a Claims Technician on a permanent basis. The salary is paying between 22.5k-25k per annum (DOE) and the hours are Monday to Friday, 9am-5:30pm with an hour for lunch.

This is an office-based position and due to the distance, you must be local to the office in Aylesbury. The client can offer hybrid working if you are based outside of Aylesbury.

Duties will include:

• Handling both inbound and outbound calls from customers
• Being the first point of contact for customer queries and complaints and resolving them in a professional manner
• Dealing and opening customer insurance claims, and ensuring service level agreements are adhered to
• Applying efficient cost control
• Updating jobs on the system to maintain records
• Ensuring documentation is compliant and following the Data Protection Act

This role will offer benefits including: 22 days annual leave which increases by 1 day for every full year up to a max of 25 days, bonus scheme, qualification sponsorship - Cert CII and other relevant qualifications, employee Assistance Programme, and more!

To be successful for this role, you must have strong customer service experience within an office environment, as well as excellent communication skills and attention to detail. Insurance claims experience/knowledge is desirable but not essential. If you enjoy speaking to customers and handling calls and want to be part of a busy environment where no two days are the same, then click apply now to hear more!

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.