Housing and Support Officer

Housing and Support Officer

Reports to: Housing Manager
Location: BRENT, NORTH LONDON
Salary: £25,000 per annum

Purpose:

To ensure a safe, secure and supportive living environment for tenants by delivering housing support services. Managing property standards and fostering positive relationships between residents and the organization.

Key Responsibilities:

• Maintain safety and security, including property inspections and monitoring adherence to house protocols.
• Provide housing management support, including resident inductions, welfare benefits guidance and addressing anti-social behaviour (ASB).
• Develop and review support plans, conduct risk assessments, and document updates.
• Foster tenant engagement through meetings, activities, and community involvement.
• Collaborate with internal and external stakeholders to ensure comprehensive support.
• Perform administrative tasks, ensuring compliance with GDPR and organizational policies.
• Respond effectively to incidents and emergencies.

Skills Required:

• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities to liaise with diverse groups.
• Ability to work independently and handle stressful situations effectively.
• Proficiency in maintaining accurate records and utilizing IT systems.
• Understanding of housing-related support and statutory services.

Behavioural Attributes:

• Professionalism and adaptability in varying situations.
• Empathy and commitment to tenant welfare.
• Positive attitude and openness to change.
• Respect for diversity and commitment to equality.

Experience:

• Ideally 3 years’ experience in housing-related support or similar roles.
• Familiarity with mental health, homelessness, or related issues preferred.
• Competence in lone working and handling emergencies.

Education:

• Basic literacy and numeracy skills.
• Proficiency in IT and administrative tools.

REF-218530