Housing Officer

Part-time (30 hours on a shift rota including weekends)

Our client is seeking a Supported Housing Officer to manage housing and provide support to residents, ensuring they receive services tailored to their needs and helping them towards independent living.

Day-to-day of the role:

• Provide housing management and related support to a caseload of residents.
• Monitor all rent accounts, ensuring regular payments and taking early intervention to minimise rent arrears.
• Work collaboratively with Facilities, Property Management, and community operations teams to deliver optimal service.
• Conduct Outcome Star assessments and create action plans tailored to residents’ needs.
• Support residents in engaging with Progression activities and moving on to high-quality accommodation.
• Ensure compliance with Tenancy and License conditions and address any anti-social behaviour.
• Maintain accurate records in the Inform data management system.

Required Skills & Qualifications:

• Graduate standard of education (Housing Diploma or related qualification is desirable).
• Experience in face-to-face support roles within supported housing, social work, or similar fields.
• Ability to work with a diverse range of vulnerable individuals at different support levels.
• Strong communication and interpersonal skills, with the ability to advocate, negotiate, and mediate.
• Good organisational skills and proficiency in IT.
• Understanding and sympathy with the company’s vision and mission.
• Must be able to work a shift pattern that includes evenings and weekends.
• A full UK driving licence is essential.

Benefits:

• 25 days annual leave plus public holidays (pro-rata for part-time).
• Free use of health and fitness facilities.
• Staff discounts in restaurants.
• Auto-enrolled into the workplace pension scheme with the option for Salary Exchange contributions.