Student Experience Administrator

Are you an experienced Higher Education Administrator? Do you have excellent Excel skills and are you confident working with large data sets? Are you keen to work within an environment creating an outstanding student experience within a vibrant academic community? If so, Signature Recruitment is looking for a Student Experience Administrator to work in a leading London university. This role has an immediate start until the end of January - with the possibility to extend. It is offered on a hybrid working basis with three days in the office and two from home.

As Student Experience Administrator you will work as a member of the Student Experience Team who seek to hear, respond and support the student voice improving the university experience for the student. You will have responsibility for managing the modular survey process and you will use your excellent Excel skills to work with large data sets, inputting and analysing with accuracy and a high attention to detail. In addition, you will be supporting with student events administration and enhancement activities.

Student Experience Administrator Key Responsibilities:

• Assisting with the implementation of the Student Experience, enhancing student satisfaction and engagement
• Working with data from the modular surveys including data gathering, uploading, scheduling, analysing and troubleshooting missing information
• Collaborating with staff, academics, internal stakeholders and the external technical team and resolving any issues effectively and efficiently
• Supporting the shared inbox and addressing pending queries and responding accordingly
• Assisting with the preparation of new surveys for January
• Providing other ad hoc assistance as required including supporting the student reception desk on a rota basis, servicing meetings as required, and assisting with the organisation of student materials, information and activities

Student Experience Administrator Key Skills:

• Experience in Higher Education administration with a positive, proactive approach to working in a busy environment
• Excellent communication skills, both written and verbal, with the ability to engage effectively with a wide range of stakeholders
• Strong time management skills with the ability to work flexibly whilst maintaining organisation, accuracy and attention to detail
• Highly proficient in IT- good Excel skills confident working the large data sets using filters, VLOOKUP

This role is an excellent opportunity to join a vibrant and supportive academic community. If you're ready to apply your administrative and data skills and have a passion to support the growth and success of students, we encourage you to apply.

While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities.

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation. T10167