Deputy Service Manager

Deputy Service Manager  
 
LOCATION:               Horsham   
SALARY:                   £33,075
DURATION:Permanent   
HOURS:                     37.5hrs per week
(Mon – Fri | 8am to 4pm /9am to 5pm | Occasional shift cover when required )
 
NOTE: WE ARE UNABLE TO PROVIDE SPONSORSHIP OR SUPPORT THOSE ON A SKILLED WORKER VISA.
 
Day-to-day duties:

• Supporting service users from point of entry into the service and through their treatment/recovery journey.
• Providing screening, assessment, and recovery planning and onward referral.
• Reducing drug and alcohol related harm to service users and the wider community.
• Support development of systems, procedures and structures of the accommodation service
• Maintain effective multi-agency operational and strategic links in particular with external agencies and commissioners
• Work collaboratively with other managers/departments and actively contribute to the implementation and delivery of services
• Take the lead on referrals, assessing the suitability of the service for prospective clients, and facilitating a welcoming move in process.
• Assist the manager in the setting and monitoring of annuals budgets, ensuring financial robustness, whilst maximising opportunities for personalised support to clients.
• Provide clear financial information to residents to promote healthy budgeting and financial inclusion, supporting the payment of accommodation costs and service charge.
• Ensure the swift completion and new letting of voids to minimise associated loss of income.
• Ensure staff are well trained and supported to work to their full potential
• Provide regular staff supervision and team meetings
• Develop a strong team spirit to provide a cohesive and consistent service
• Foster personal growth and the development of specialist skills/expertise
• Provide consistent staff cover through fair staff rotas and an adequate supply of relief workers
• Set ambitious and realistic expectations of staff performance and be resolute they are met.
• Develop outcomes/impact-based performance measures across the service to demonstrate if the highest quality possible service is being provided.
• Ensure there is accurate and timely recording of case and statistical information on case management system- Inform (e.g., including risk and support plans).
• Produce and monitor regular performance information reports for internal and external purposes.
• Take every opportunity to involve clients in the design and delivery of services, and to provide feedback on the quality-of-service provision.
• Maintain the quality of the living environment by ensuring the premises are safe, clean and in a good state of repair, rectifying any issues promptly.
• Develop effective systems for working with clients to ensure their individual units of accommodation are kept in safe and reasonable condition balanced with their need for privacy and dignity.
• Contribute to the development of the planned and cyclical maintenance plans.
• Develop and implement project housing management policies and procedures which are compliant with legislation and best practice
• Ensure residents fully understand the agreements they have entered into and the housing management policies
• Assist with meeting Health and Safety requirements throughout the service
• Abide by organisations policies and procedures and regulatory requirements at all times and in particular:
  • Health and Safety
  • Adult and Child Safeguarding, Professional Boundaries
  • DPA and Data Management
• Ensure all service policies and procedures are regularly reviewed and well embedded.
• Play an active part in the development and implementation of organisational wide policies and procedures.
• Promote and embed a proactive approach to equality and diversity – by example and in management approach
• Participate in equalities impact assessment and review as required.
• Maintain personal development including participation in performance reviews and training.
• Undertake any other reasonable duties required by the management team
• Maintain at all times the ethos of the organisation.

• DBS within the last 12 months (must have original copy)
• Managerial experience within a Support Service.
• Good Knowledge of welfare benefits, financial inclusion, housing and homelessness law and policy relevant to homelessness.
• Experience of delivering support to vulnerable people including those with complex and enduring needs.
• Good knowledge of alcohol, drugs and issues around addiction and relapse management as well as Harm Reduction.
• Experience of multi-agency working and influencing key stakeholders.
• Good knowledge of mental health, personality disorders and dual diagnosis.
• Good knowledge of effective housing management and buildings maintenance.