Deputy Service Manager

Role Overview

An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of a low accomodation housing service, requiring a candidate passionate about social impact, supporting vulnerable adults and dedicated to making a difference to those facing homelessness.

Key Responsibilities

• Promote harm reduction, acknowledge relapse management for service users, and deliver supportive plans to vulnerable people
• Enhance operational systems and processes in the supported accommodation services
• Build partnerships with external agencies for coordinated support
• Manage referrals, assess client suitability, and ensure a welcoming move-in process
• Assist in budgeting to ensure financial stability and resident support
• Lead, support, and train team members to reach full potential
• Conduct regular team meetings and supervision sessions
• Set and monitor performance goals, using outcome-based measures

Requirements

• Expertise in mental health, addiction recovery, and harm reduction strategies.
• Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
• Experience supporting vulnerable populations, particularly those facing complex challenges.
• Proven ability to lead a team and inspire positive change in clients.
• Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.