Helpdesk Administrator

Based in Orpington, Kent

£25,000 - £28,000 per annum dependent on experience

Our Chequers division are looking for an experienced Helpdesk Administrator to deliver administrative support to the Operational team. You will deliver the highest levels of customer service to internal and external clients, ensuring a smooth running of our Grounds contracts.

Do you have previous administration experience? Are you confident in speaking with all levels of stakeholders? Do you have strong IT skills including MS Excel?

As Helpdesk Administrator, you will be:

• Co-ordinating and responding to all internal and external client requests under our SLA.
• Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
• Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
• Co-ordinating the booking of all planned and reactive works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
• Creating the required client reports as well as internal performance reports.

As Helpdesk Administrator, you’ll have:

• Great communication with demonstratable administration experience
• Efficient time management with the ability to work under pressure and meet deadlines.
• Excellent presentation skills for all correspondence - client emails, letters, management reports.
• Computer literacy with the ability to effectively use CRM software programmes and Microsoft Office packages including Excel and Word
• An "investigative" and "can do" approach and attitude to all tasks.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually - from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..