Client Experience Specialist

Job Title: Customer Experience Specialist

Location: Wrexham, UK

Salary: 25k - 27k

Contract Details: Full-time, permanent position

Responsibilities:

• Facilitate exceptional product experiences for our clients, ensuring they maximise their investment with the client.
• Utilise clear verbal and written communication skills to assist clients in navigating their journey with our products.
• Take client feedback seriously and share insights to prevent client churn and increase product adoption.
• Develop educational resources to accelerate client onboarding and drive rapid product adoption.
• Deliver navigational demonstrations digitally and automate tools to optimise product utilisation.
• Offer efficient and effective solutions to client queries through various channels, including our Help Centre and case, telephone, or video calls.
• Identify client needs and provide guidance on utilising specific product features.
• Collaborate with cross-functional teams to proactively enhance the overall client experience.
• Triage technical bugs and issues, ensuring swift resolution by collecting pertinent information and minimising clients' touchpoints.
• Troubleshoot and follow our Incident Management process to resolve client problems promptly.
• Identify growth opportunities and work with Client Outcomes to strengthen the Company Community.
• Stay commercially aware by proactively seeking knowledge in employee engagement and industry changes.
• Safeguard personal data by handling and processing it lawfully, transparently, and confidentially.

Skills / Traits:

• Self-motivated, organised, and driven, with the ability to handle a demanding workload and meet deadlines in a fast-paced environment.
• Warm, positive, and confident communicator, capable of effectively demonstrating and navigating products digitally.
• Market-savvy, understanding key customer behaviours.
• Team player, willing to collaborate with internal and external stakeholders.
• Technologically savvy, proficient in Microsoft Suite, including Excel and PowerPoint.

Join our client's team as a Customer Experience Specialist and contribute to creating exceptional product experiences. With your energy, passion, and problem-solving skills, you will play a vital role in ensuring our clients maximise their investment. As a warm and confident communicator, you will support clients on their journey, providing them with the assistance they need to succeed. By leveraging your market awareness and technological proficiency, you will contribute to client growth, troubleshoot technical issues, and enhance the overall client experience. If you are motivated, organised, and excited about fostering positive customer relationships, we want to hear from you. Apply now and be a part of our client's mission to drive employee engagement.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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