Trainee Client Support Administrator

Our client, a well-established company within the financial services sector, is seeking a Trainee Client Support Administrator to join their growing team. This is an exciting opportunity for someone with at least one year of experience within the financial services industry, whether from a provider or Independent Financial Adviser (IFA) background with a progression focused mindset. The successful candidate will provide crucial administrative support to the existing team and will have a clear, structured progression path within the business.

Key Responsibilities:
Initial responsibilities include:

• Scheduling client appointments
• Opening and franking mail, scanning relevant documents to client files, and updating the back office system
• Typing up Client Factfinds
• Updating the pending work list daily
• Ensuring accurate and up-to-date client data on the back office system
• Answering the phone, greeting visitors, and offering refreshments for office and client meetings
• Communicating with clients and providers via phone and email
• Ensuring client files are compliant with FCA and company guidelines
• Preparing general correspondence, letters, and emails
• Undertaking general administrative duties such as photocopying and filing

Further responsibilities after training include:

• Sending Letters of Authority to life companies and following up
• Issuing policy documentation and processing withdrawal/surrender requests
• Obtaining values for client reviews and preparing valuation reports
• Conducting research as required
• Processing and chasing new business (both paper-based and online)
• Processing fund switches, rebalances, and preparing reports from templates

Key Requirements:

• At least one year of experience within a financial services role (from providers or IFAs)
• Proficiency in Microsoft Word, Excel, Outlook
• Experience with Intelligent Office, platforms, and provider websites is desirable but not essential
• Excellent interpersonal and communication skills
• Ability to work under pressure, meet deadlines, and manage a varied workload
• A keen eye for detail and accuracy
• Ability to work both independently and as part of a team

Why Apply?
This is an excellent opportunity for a candidate with a background in financial services to join a forward-thinking team. The role offers a clear progression path with opportunities to develop professionally and take on more responsibility as you grow within the company.

If you're passionate about the financial services industry and looking for a role with the potential for long-term career development, we encourage you to apply.