Key Account Manager

SF Recruitment are working with a business based in Tamworth who are looking for a Key Account Manager to join the team
Will be covering the North of England, Scotland and Ireland
Hybrid / Remote - Travel to site and office will be required
£45,000 starting salary and moving to £50,000 after probation + Car + 20% Bonus

ROLE PURPOSE
We are a dynamic and innovative manufacturing organisation. The role of Key Account Manager is crucial for driving revenue growth, managing account relationships, and fostering long-term profitable growth. This customer-centric position involves resolving issues whilst enhancing the customer experience. To succeed in this role, the Key Account Manager must develop effective sales strategies, possess a commercial mindset, and provide excellent customer service.

Key responsibilities include:
- Developing & retain long-term partnerships
- Serve as the primary point of contact for all account queries
- Identify opportunities for ongoing sales growth

ROLE RESPONSIBILITIES
Account Management: Responsible for achieving revenue growth targets by managing accounts, identifying opportunities for growth, and promptly addressing any challenges that arise.
Relationship Building: Develop strong relationships with all stakeholders, including senior executives, project managers, and influencers. Understanding their business goals, pain points, and requirements to position as a valuable partner.
Sales: Drive sales by actively promoting products, services, and solutions tailored to clients' needs, leveraging every opportunity to maximize sales growth.
Targets: Possess a thorough understanding of sales forecasting, including budget and product forecasting, to effectively manage lead times using the sales funnel.
Negotiation: Exhibit strong negotiation skills to safeguard the company's agreed profit margins for each product category.
Customer Excellence: Serve as the primary point of contact, working closely with internal teams to address customer queries promptly and efficiently. Monitor customer satisfaction and loyalty, taking proactive measures to enhance the overall customer experience.
Reporting: Provide regular weekly reports detailing accounts visited and areas of interest for the company. Present monthly sales performance and achievements to the directors.