Administrator Yate

The Company:

Our client is a successful company specialising in CCTV and integrated security systems

The Job:

On their behalf we are looking for an Operations Administrator in their Yate office, in Bristol

Responsibilities will include:

• Dealing with day to day installation department queries on telephone & email

• The accurate logging & updating of calls

• Ordering kit through suppliers and creating purchase orders

• Answering telephone & processing as appropriate, giving excellent customer service by liaising the progression of jobs with customers & the team of engineers

• Dealing with general administrative tasks

• Liaising with the Account managers with the provision of up to date statistics on work in progress & progress of files.

• Ensuring consistent quality standards for all processes within the department & identifying the need for corrective actions.

• Liaising with the purchase ledger department in respect of sub-contractor invoice sign offs.

The Person:

For this role our client is looking for the following skills and experience:

• Previous within a service industry with a proven track record in delivering excellent customer service at all levels.

• GCSE pass in Maths & English or equivalent required

• Strong IT skills and competent user of standard business software including Microsoft Office, Excel, Word & Outlook Express

• Excellent communication skills, both written & verbal

• The ability to prioritise and proactively manage your own workload, whilst working under pressure

• The ability to work on your own initiative & make decisions when required.

• Have accuracy and attention to detail

• Be a team player with a sense of humour

The Benefits:

• Company pension scheme (after probation period)

• Company life insurance scheme (after probation period)

• Access to Employee Assistance Programme (EAP)

• 25 days holiday

The Salary:

£23,400

The Hours:

This is a full-time position for 37.5 hours per week and is office based.

The Location:

Yate, Bristol, South Gloucestershire (100% office based)