Head of Account Management

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Head of Account Management

London

Post Date, 05/12/2024

Salary: 70000-90000 per annum

Permanent

Head of Account Management

London/ Hybrid

£70,000 - £90,000

Company Overview

Cobalt Recruitment is proud to partner with a leading PropTech provider based in London. This innovative company is at the forefront of digital transformation in the property sector, offering cutting-edge software solutions to streamline property management, enhance client engagement, and optimise operational efficiency. They are now seeking a dynamic and experienced Head of Account Management to join their leadership team and drive growth through exceptional client relationships.

Role Responsibilities

  • Develop and implement the account management strategy, aligning with business goals to drive revenue growth, retention, and client satisfaction.
  • Build, mentor and lead the account management team to deliver exceptional service.
  • Serve as the primary point of escalation for key accounts, ensuring client needs are met and relationships are nurtured.
  • Build strong relationships with key clients, acting as their advocate within the company.
  • Deliver engaging and informative product demonstrations tailored to client needs.
  • Educate clients on how additional software can enhance their operations.
  • Continuously evaluate and improve customer success workflows, tools and technologies.
  • Provide regular reports to the leadership team on customer success performance and insights.

Role Requirements

  • Proven track record and experience with Property Management Software - Yardi, MRI, Qube, Tramps.
  • Demonstrated success in building and managing high-performing teams.
  • Exceptional communication and negotiation skills, with a consultative approach to client engagement.
  • Strong commercial acumen, with experience managing budgets and achieving financial targets.
  • Ability to work cross-functionally and influence stakeholders at all levels.

Job Responsibility
Contract Details
  • Contract Type: Permanent
  • Salary Type: per annum
  • Total Applications: 15
  • Last Date: 09/01/2025
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