Repairs Manager

Job Opportunity: Repairs Manager

Location: Letchworth

Salary: up to 70k

About the Role:
As a Repairs Manager, you will oversee property maintenance, responsive repairs, voids, and complex repair cases, ensuring all tasks are completed safely and efficiently.

About Our Client:

Our client is a reputable housing association based in Letchworth. You will join a supportive and collaborative team dedicated to maintaining high standards.

Key Responsibilities:

• Effectively manage the delivery of all responsive repairs, voids, and complex works through robust contract management.
• Foster a culture of information and knowledge sharing amongst team members, equipping them with the tools and support needed to make informed decisions.
• Assist the Head of Repairs in the daily operations of the department and contract management.
• Maintain strong operational relationships with the organisation, customers, and stakeholders.
• Handle escalated or complex repair issues and customer complaints.

The Ideal Candidate:

• Excellent communication skills, capable of addressing escalated customer complaints and building relationships with residents, contractors, and stakeholders.
• Proven experience in successful contract management, commissioning technical reports, and commercial awareness.
• Strong customer service skills, with an understanding of customer expectations.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk