Field Service Engineer

Techniche Global is supporting a leading supplier of ANPR (Automatic Number Plate Recognition) camera technology in the UK to appoint a Field Service Engineer covering Cambridgeshire, Hertfordshire, and Bedfordshire.

As the Field Service Engineer, you will be responsible for the maintenance, installation, and commissioning of advanced ANPR systems used across various road networks in these regions.

This is a home-based role. You will be provided with a company van and will travel to sites daily, Monday to Friday, to undertake a range of activities.

Key Responsibilities of the Field Service Engineer:

• Site survey to define equipment required on site
• On site repairs/equipment replacement
• Pre-installation configuration of equipment
• Installation and commissioning of ANPR equipment
• Provision of customer training
• ‘Live’ testing of new products
• Provision of technical support when in office
• Assist with pre-qualification equipment testing
• Accurate and thorough documentation of activities carried out on site.
• Logging and reporting design issues
• Provide a knowledge base to internal and external customers on the company's products
• Escalate issues as needed to the engineering team and the Customer Support Manager
• Work as a team to meet contractual support requirements
• Have good cross department communication and relationships
• Assist in the retention of support contracts by offering superior customer support experience
• Assist in the education of clients on the company's products
• Have a valid passport and be able to travel as required
  

• Good understanding of networking, WAN, LAN, WiFi & GPRS/3G
• Ability to work on own initiative & as part of the team.
• Ability to understand customer issues & define resolution paths to these
• Understanding of XML, .Net 3.5 framework, C# or equivalent
• Ability to comprehend written and verbal communication
• Communicate effectively with both internal and external customers
• Manage time and set priorities for tasks
• Understand the functionality of the Hardware and software, in context of client usage
• Practice effective self-management
• Previous experience of working in a technology installation environment
• Ability to assess priorities and work to strict deadlines
• Experience of working as part of a team
• Strong interpersonal skills to establish and maintain good working relationships
• Ability to communicate effectively at all levels in the organisation and with external contacts
• Ability and willingness to work weekends, when required

• GCE/GCSEs grade C or higher in English & Maths
• ONC Electronic & Electrical engineering
• Relevant Vocational qualifications
• IPAF accreditation
• G39 accreditation
• NRSWA signing, lighting & Guarding accreditation
• Driving Licence