Business Coordinator

Support Associate

Salary - £12 per hour PAYE 

Location: GU35

Job Type: Full-time, Seasonal Shifts & OT available! 

I am working with a leading UK Facilities Management company that are looking for a Support Associate to join their team! The role will involve working as an integral part of the team with a view to developing and maintaining strong relationships with customers and working with the wider business to ensure that these customers always receive the best service.

• Work closely with client and Operations teams to support managers and supervisors in their interactions with the wider business.
• Liaise with clients regarding contracts, quotes, service delivery, and queries.
• Represent the Operations and Key Accounts teams on administrative and other issues as necessary.
• Update internal and external databases and ensure accurate recording of all job-related information on appropriate IT systems.
• Assist with client visits in the system, ensuring accuracy in their input and closure.
• Create and manage contract reports and supporting documentation.
• Provide management information and reporting data.
• Assist in the preparation for client meetings.
• Handle communications in a professional and prompt manner.
• Maintain full audit trails and ensure quality of service through close collaboration with operational colleagues.
• Follow Group and company policies and procedures at all times.

• Experience in service delivery or contact centre environments.
• Strong IT skills and proficiency in database management.
• High level of communication skills, capable of delivering detailed information and advice clearly and positively.
• Ability to work effectively under pressure in a busy and diverse environment.
• Keen eye for detail and commitment to data input accuracy.
• Adherence to process and compliance requirements.
• Excellent team collaboration skills.
• Self-motivated and able to invest time to evolve within the role.