Customer Service Specialist - Reading

Customer Service Specialist

About Us:

Our client is dedicated to providing top-tier Facilities Infrastructure Services that empower organisations to focus on their core business activities. Their expertise spans Facilities Services, Information Technology and Communication Services, and Energy Management Services. They pride themselves on being "best-in-class," delivering on their promises, and maintaining a reputation for excellence.

The Role:

As a Service Desk Operator, you’ll be a key member of a small but dynamic team, providing essential support to clients across the UK. You’ll be the first point of contact for customers and suppliers, handling inquiries via phone and email. Your role will involve coordinating facilities services, managing supplier relationships, and ensuring clients receive the highest level of service.

Key Responsibilities:

• Customer Interaction: Respond to customer calls and emails with professionalism and courtesy, ensuring all inquiries are addressed promptly.
• Service Coordination: Assist the Service Desk Manager with reactive requests, quotes, and scheduled tasks, ensuring seamless service delivery.
• Supplier Management: Instruct suppliers to carry out work, monitor their progress, and manage event closure details.
• System Management: Utilise the Management System and other necessary applications to track and manage service requests. Ensure all building and contact information is up-to-date and accurate.
• Compliance Maintenance: Assist in maintaining supplier compliance records, ensuring all certifications are current and properly documented.
• Support & Flexibility: Provide cover for delayed tasks due to holidays and sick leave, and take on ad-hoc duties as required by the Service Desk Manager.

What We’re Looking For:

• Education: A solid general education is essential.
• Training: While no specific training is required, you should be able to demonstrate relevant experience. Full training on facilities and systems will be provided.
• Experience:
  • Essential: Experience in telephone operation within a professional environment.
  • Desirable: Experience working in a support services team, service company, or call center environment. A background in Facilities Management or Support Services is a plus.

Key Attributes:

• Customer Focused: A strong dedication to customer service with an excellent phone manner, comfortable using computer-based telephony systems.
• Proactive & Positive: A "can-do" attitude with the ability to think on your feet and tackle challenges head-on.
• Team-Oriented: A self-motivated, enthusiastic team player who contributes to team building and is open to helping in all areas of the business.
• Innovative: Creative and forward-thinking, always looking for ways to improve processes and services.
• Ambitious: Driven to grow and develop within the company, with a strong desire to advance your career.

Career Development: Opportunities to grow within the company, with full training provided and the potential for future advancement.

If you’re ready to take on a challenging role where you can make a real impact, we’d love to hear from you! Be part of a team that values innovation, teamwork, and exceptional service.

Salary £25,000