Customer Service Specialist

The Company

Established, corporate and extremely successful organisation.

Offer excellent benefits once role becomes permanent

Extremely supportive and excellent training

Based in Slough - Hybrid working offered.

Key Responsibilities

• Work mailboxes/ telephone lines to support customers with any queries related to their hire agreements.
• Process fine invoices and admin fess on the management system, liaise with third parties to keep within relevant time frames and ensuring management are aware of any potential issues associated with workload backlog.
• Respond to and resolve inbound Customer enquiries; answer all verbal and written enquiries.
• Update the Contract Management System accordingly

Skills/Experience

• Experience in a Customer Service position

• Excel and Word to Intermediate level

• Able to manage Customer and Retailer expectations
• Be available immediately and able to commit to a long-term contract, with possible permanent position
• Be able to commute to Slough

If you have not heard within 5 working days unfortunately you have not been successful on this occasion