Operations Manager

Role: Operations Manager
Location: TW14

Salary £40,000 - open for discussion

Parking

Benefits/ package

Full time & permanent

Monday to Friday

Exciting opportunity for an Operational Manager for industry-leading transport and warehousing solutions delivered nationwide at Colnbrook Manchester, and Birmingham. The successful candidate will be responsible for overseeing the day-to-day operations of our company, ensuring that we deliver high-quality services to our customers and maintain a competitive edge in the market.

Key responsibilities:

• A 'can-do' attitude and a willingness to take on significant challenges.
• Manage the day-to-day operations.
• Act as a key operations leaderDevelop and implement plans that will lead to improvement in company profit.
• Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
• Manage staff, including hiring, training, coaching, and performance management.
• Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues.
• Lead and develop the operation team. Support and encourage the team to manage their own learning. Creating and developing a team working environment.
• Maintain an open dialogue with other units' managers so as to organize activities that will enhance the company's general performance.
• Ensure that all staff under their supervision behave in accordance with the company's handbook, procedures, and values and that performance issues are dealt with in a timely manner.
• Oversee the order process to maintain standard KPIs.
• Responsible for all aspects of the centres daily running, including overall responsibility for H&S.
• Organise meetings to share strategy and provide product / organizational updates and branch performance.
• Providing customer information in addition to other tasks in the field associated with routine operations.
• Data analysis and Oversight schedule and operations.
• Cross-functional work within the other departments and customers.
• Ensure maximum productivity and route management systems and establish productivity goals where needed.
• Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance.
• Developing personnel to ensure appropriate backup/successors in all key positions.
• Deliver upon contract service level agreements, expectations, and value proposition.
• Monitor, improve and report upon key performance indicators including the financial performance of accounts and team productivity.
• Develop a best-in-class team and workplace culture and effectively manage performance and talent development.
• Respond to more complex inquiries and complaints about transit and operational issues.
• Reviewing and updating policies and procedures to ensure compliance with industry standards and regulations.
• Ensuring that all vehicles are in good working order and properly maintained.
• Scheduling staff to ensure that vehicles are staffed according to established requirements.
• Any other task suggested by the management.

What are we looking for from you to join us as an Operations Manager:

• Previous experience in managing operations would be handy.
• Excellent commercial awareness and business acumen.
• Experience conducting reviews and people management.
• Experience customer-facing skills and telephone manners.
• Great communication skills both written and verbal.
• Self-motivated and ability to motivate others.
• Adaptable with the ability to work in a fast-paced environment.
• Good leadership skills and team worker.
• Excellent analytical skills
• Good time management abilities
• Good negotiation skills and excellent decision-making ability
• Good customer service skills so as to be able to maintain/retain existing customers.

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss the Operations Managerwork we have that suits you in TW14.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Lisa

Job Number: 931059 / INDCOM

Job Role: Operations Manager

Location: TW14

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.