Customer Support Administrator

The role...

To provide comprehensive support and assistance within the Data Services Department, working a 9-hour day (including a 1-hour unpaid lunch break) between the hours of 08.30am - 17.30pm.

You will be assisting with both inbound and outbound phone and email queries, control of order entry process and forms and assisting other departments during extreme conditions.

The role is on site at our Waterlooville office.

What you will do...

• Processing of customer requests, including order and setting up new accounts and deleting old accounts.
• Developing skills to complete required Data Services Levels (1-4).
• Work as part of a team, to ensure customer requirements are met and delivered in line with agreed service levels.
• Support other departments during peak times.
• Processing access control cards and requests on the Specialist Service desk on a rota basis (1 full day a week).
• Assist with MK administrative tasks as and when required.
• Supporting the Track and Trace department as and when required.
• Assist with technical requests as and when required.
• Complete development courses and attend training events to develop new skills as required.
• Aid other team members when required and carry out other activities as reasonably requested.
• Answer all incoming telephone calls and emails quickly and professionally.
• See customer, supplier and other queries through from beginning to end as required.
• Ensure excellent levels of customer care and service are adopted in accordance with Company standards.
• All correspondence and communication with suppliers and customers when required is to be presented and submitted in a format consistent with our Company image and customer care standards.

What you will need...

• Excellent inter-personal and communication skills, able to listen, giving clear and concise instructions
• Excellent customer service skills - able to communicate at all levels
• Self-starter - able to take on a task and see it through to a conclusion.
• Problem solving skills
• Decision making capability
• Ability to follow instructions, procedures and workflows
• Computer literate, proficient in MS Office & Excel, to adapt quickly to new systems
• Willingness to learn new technologies and platforms in line with business needs.
• Professional in appearance and attitude
• Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
• Able to prioritise, manage workload and multi-task
• Able to work well under pressure within a fast-paced environment.
• Proactive - looking to identify and share best practice
• Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
• Ability to work in a team situation
• Demonstrates a flexible approach to working hours including the requirement for covering holidays and sickness

Desirable:

• Experience of administration and signalling technology is preferred.
• Experience of working in a security environment
• SIA CCTV qualified and licenced.