Customer Service Administrator

This is a NEW and EXCITING role - Starting in January 2025

If you enjoy working direct with customers and providing outstanding customer service and administration then, this is the role for you.

You will join a supportive team and become a valued member of the team !

Overall Purpose of Post The overall purpose of this post is to assist in answering customer calls and the co-ordination of the customers case, The post holder must possess good organisational skills, a working knowledge of Excel and Word would be an advantage.

You will have a reasoned methodical approach in carrying out day to day activities, but also possess the ability to be able to look beyond the logical and challenge in a constructive manner. To be able to take ownership for your tasks and display a pride in your work.

Core Duties and Responsibilities • Dealing with day to day administration tasks and telephone communication. • To be able to utilise data and interpret into EDGE ensuring 100% accuracy. • To be able to respond to client / defendant queries both verbally and in writing. • To use a series of reports to make amendments and changes to defendant cases on EDGE. • To be deal with income and expenditure forms - setting defendants where appropriate into reasonable repayment plans in line with departmental process • To ensure a high standard of professional practice is met at all times • To ensure overall performance and targets are met reporting any issues to your line manager • To substitute other members of staff within the department as required.