Complaints Officer

Marks Consulting Partners are currently looking for a Complaints Officer to work with one of our Housing Association clients in London.

What the job will be doing

• Investigate and resolve complaints, focusing on enhancing the delivery of our services and the relationship with our residents
• Take responsibility to manage your own complaint caseload effectively, with autonomy and to a high, professional standard
• Role model complaint handling excellence, record keeping and time management

What you will need

• Strong and excellent written skills with the ability to produce high quality, professional and comprehensive complaint resolution outcome letters
• Expert problem-solving skills to effectively investigate complaints
• Self-discipline to work independently and be proactive when resolving complaints
• Experience of working collaboratively with other internal departments with a strong, demonstrable passion for forging excellent working relationships, using your fine-tuned abilities, and influencing skills, to work collaboratively whilst focussing on the outcome for our residents.
• Effective team player who can work collaboratively with residents, colleagues, and senior stakeholders.
• Experience of working in the housing sector
• Experience of managing a complaint’s caseload

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.