Housing Officer

Job Description: Housing Officer

Employer: Marks Consulting Partners Recruitment Agency
Contract Type: Rolling Contract
Location: South London
Salary: £21-£25 per hour (Umbrella)

Marks Consulting Partners is seeking an experienced Housing Officer to work on a rolling contract for a reputable Housing Association. This is an excellent opportunity for a professional with a strong background in housing management or a similar role to contribute to a dynamic and community-focused organization.

• Tenancy Management: Handle tenancy-related queries, sign-ups, and terminations. Ensure compliance with tenancy agreements and address breaches effectively.
• Repairs and Maintenance: Coordinate and monitor property repairs and maintenance requests, ensuring timely resolution.
• Rent and Arrears: Assist in rent collection and manage arrears, providing advice and support to tenants where needed.
• Community Engagement: Build strong relationships with tenants and community stakeholders to foster a positive living environment.
• Anti-Social Behavior: Investigate and resolve complaints regarding anti-social behavior in accordance with the housing association’s policies.
• Safeguarding: Identify and address safeguarding concerns, working with relevant agencies to support vulnerable individuals.
• Property Inspections: Conduct regular inspections to ensure properties are well-maintained and compliant with regulations.
• Record-Keeping: Maintain accurate and up-to-date records of interactions, inspections, and actions taken.

• Experience: Proven experience in a Housing Officer role or a related field (e.g., social housing, property management, or tenancy support).
• Knowledge: Strong understanding of housing law, tenancy agreements, and welfare benefits.
• Skills:
  
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict-resolution abilities.
  • Strong organizational and time-management capabilities.
  • Proficiency in relevant IT systems and software.
• Attributes: Empathy, resilience, and a commitment to delivering exceptional service to tenants and communities.