IT Service Design Consultant

IT Service Design Consultant

• Location: Remote (Occasional travel to Nottingham and customer offices)
• Salary: £45,000 - £55,000
• Permanent

About the Role:

A fantastic opportunity for an experienced IT Professional to join a growing team. Ideal for someone with a background in IT service management, service desk management, or team leadership, this role focuses on designing tailored IT service solutions without a sales-driven emphasis supporting in the creation of solutions for clients

Key Responsibilities:

• Customer & Stakeholder Engagement: Work with internal teams to evaluate customer requirements and design effective service solutions.
• Solution Design & Governance: Manage the design process, ensuring solutions meet customer needs and align with internal capabilities.
• Operational Governance: Follow internal processes for solution approval and ensure smooth transition to operational teams for delivery.
• Continuous Improvement: Contribute to the development of new service offerings and improvements to existing services.

Skills and Experience:

• Communication & Collaboration: Strong communication skills, with the ability to explain complex concepts to both technical and non-technical stakeholders.
• Technical Expertise: Strong understanding of IT service management (ITIL), outsourcing, service desk operations, and cloud services.
• Problem Solving: Ability to design scalable solutions and manage them through delivery.
• Experience: Previous experience in IT service management, service desk management, or similar roles.

Desirable Skills:

• PRINCE2 or other project management certifications.
• Familiarity with IT bid support and public sector procurement.

Working Environment:

• Home-based with core hours (9 am - 5:30 pm).
• Occasional travel to Nottingham and customer sites (expenses covered).
• Flexibility in hours as required to meet customer needs.

Why Join?

This is a great opportunity for professionals looking to apply their IT service management expertise in a service design role. Join a collaborative team where technical excellence and problem-solving are valued over sales focus.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.