Customer Service Advisor

About a career with Elis

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

About the Role:

We currently have an exciting opportunity for a Customer Service Advisor to join us in our Wednesbury site. As a Customer Service Advisor, you will be expected to provide an excellent customer care experience in meetings with customers and colleagues. Execute on customer issues (such as complaints) The ability to be flexible is a must.

We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.

• Managing a portfolio of customers for contract management.
• Supporting on an internal service inbox and dealing with Customer and Internal enquiries.
• Dealing with customer complaints and completing KPI information for Key Account Managers.
• Running and manipulating customer reports within Excel and Power BI.
• Uploading Information into Customer Portals.
• Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.
• Supporting other teams on Annual Leave.

• Excellent communication skills both verbal and written.
• Excellent working knowledge of Microsoft Office, Including Advanced Excel Skills.
• Customer and solution focused.
• Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.

• Competitive Salary • Nest Pension • 29 days holiday • Working with a great team • On site parking