Sales Office Administrator

We are seeking a highly skilled Sales Admin Support candidate to work for a wonderful established business in the local Enfield area.

This role plays a crucial role in providing administrative support and handling customer interactions succinctly.

The position is ideal for individuals with a background in sales, customer service, or administration who are looking to advance into a support role within a dynamic team environment.

Core working hours are office-based Monday to Friday: 8.30am to 4.30pm.

Day-to-Day of the Role

• Develop and maintain relationships with purchasing, supply chain, and operational contacts, becoming a trusted point of contact.
• Manage service request logs for customer complaints and keep customers informed about the processes within our business to ensure they receive the best service possible.
• Update customer portals with order changes by liaising with the commercial department.
• Handle EDI customer queries, order and delivery issues, and ensure all administrative requirements are met efficiently.
• Track national accounts and their orders, making outgoing calls to remind customers about their order placements.
• Manage LOST, downgrade, and back-order reports and take appropriate actions.
• Serve as the primary contact for any EDI key account incoming calls or emails, assisting with order queries or issues.

Required Skills

• Experience in an administrative role, preferably from a fast-paced environment.
• Strong knowledge of Microsoft Office, including Excel and Teams.
• Excellent communication skills and the ability to manage relationships effectively.
• Highly organised with the ability to work well under pressure and meet deadlines.
• Proactive and innovative with good decision-making skills.

How to Apply

To apply for the Sales Admin Support position, please submit your CV via this job advert.