Customer Service Administrator

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Customer Service Administrator

Rugby

Post Date, 27/11/2024

Salary: 24000-25000 per annum

Contract

Customer Service Administrator - Maternity Cover

Rugby (Outskirts - car driver essential)

£24,000 - £25,000

Length of contract - 12 months

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.

Duties:

  • Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
  • Managing customers’ expectations during the process and project closure phase.
  • To resolve challenges for customers when orders cannot be fulfilled.
  • Finalisation of projects under the guidance of Sales Team.
  • Adhering to company processes and procedures.
  • Develop good working relationships with Sales, Logistics and Accounts Departments
  • Build excellent relationships with customers.

Experience

  • Experience within customer services
  • Knowledge of CRM systems
  • Good knowledge of MS office (essential)
  • Strong administration and customer service skills
  • Ability to work calmly in a busy environment

Personal Attributes

  • Strong communication and social skills
  • Objective-orientated
  • Strong work ethic, open and reliable
  • Outstanding organisational skills
  • Flexible approach with the ability to work on your own initiative

Other Criteria

  • Good knowledge of MS office
  • Ability to learn and adapt to company products quickly

Job Responsibility
Contract Details
  • Contract Type: Contract
  • Salary Type: per annum
  • Total Applications: 30
  • Last Date: 08/01/2025
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