Customer Service Administrator

Job Title: Customer Service Administrator
Location: Coventry
Hours of Work: 37.5 hours per week, Monday - Friday between the core hours of 08:00 & 18:00
Salary: £25,500

About My Client:
My client is a leading name in the market, specialising in reliable "last mile" delivery of essential replacement parts to the global field service industry. They offer comprehensive supply chain solutions used by numerous large businesses across the UK and internationally. In today’s digital landscape, companies must prioritise outstanding service delivery to meet increasing customer expectations. Their unique technology platforms and smart locks ensure that both parts and service engineers are in the right place at the right time, optimising customer service and operational efficiency.

The Position:
As an Implementation Advisor, you will deliver exceptional service support within the Implementation team, ensuring that new customer implementations and any changes for existing customers are carried out smoothly and to a high standard.

Key Responsibilities:

• Process new customers and engineers onto the system.
• Produce and issue starter packs in line with customer specifications.
• Manage customer labels, including bulk orders, auto-replenishment, and daily cases.
• Support internal projects, ensuring that deadlines are met.
• Oversee lock and key stock levels to ensure sufficient supplies for customer needs.
• Implement lock recycling processes to optimise the use of returned or unused locks.
• Foster effective working relationships with other departments, external customers, and suppliers.
• Manage business-as-usual workload, including cases and emails.
• Assist in training new starters and actively contribute to team meetings.
• Adhere to all company policies and procedures, including health & safety and business continuity protocols.

The Person:
We are seeking candidates who possess:

• Experience in an administrative role within a process-driven environment.
• Familiarity with Service Level Agreements and proficiency in MS Office, particularly Word and Excel.
• Strong verbal and written communication skills.
• The ability to work independently and collaboratively as part of a team.
• A proactive approach to problem-solving and a willingness to suggest improvements.
• Excellent attention to detail and a customer-focused attitude.
• Enthusiasm and the ability to multi-task effectively under pressure.

If you are dedicated to providing outstanding service and thrive in a fast-paced environment, we would be keen to hear from you.