Membership Team Leader

Job Title: Customer Service Team Leader

Salary: £30,000

Location: Milton Keynes

Benefits include: 24 days annual leave, hybrid working, flexible benefits package

We are excited to share an exciting opportunity with a reputable company, who are looking for a an experienced leader to join one of their busy membership and events team. In this role of Customer ServiceTeam Leader, you will support the day to day responsibilities of the team and ensure a first-class service is delivered to customers.

As Customer Service Team Leader, the ideal candidate will have leadership experience, be commercially astute and be able to take a hands on approach to dealing with customers directly.

If you are committed to delivering outstanding customer service and have the ability to deliver results through team performance, this Membership Team Leader role could be a great opportunity for you.

Key responsibilities for aCustomer Service Team Leader

• Be a role model for the team and respond to high volume of enquiries
• Manage and resolve escalated complaints from the team
• Motivate and manage the team to achieve targets and goals
• Consistent quality checking and feedback, working within a structured framework
• Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries

Key skills for aCustomer Service Team Leader

• Previous leadership experience
• Commercial/Business acumen
• Exceptional customer service
• Organised
• Attention to detail
• Excellent communication skills

Benefits for a Customer Service Team Leader

• 24 days annual leave + bank holidays
• 35-hour week
• Hybrid working after training
• Professional growth and training opportunities
• A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

If you are interested in this role, please apply here.