Key Client Specialist

Your new company
You will be joining an outstanding organisation who lead their industry sector and have a reputation for providing outstanding customer support.
Your new role
You will be joining a friendly, professional and stable team who work to common goals and objectives. This is an excellent opportunity to join an outstanding organisation and develop your career. Your duties will vary with no two days being the same. Duties include processing orders (and any subsequent amendments/cancellations) accurately and in a timely manner. Adhere to internal controls and will comply with external audit requirements. Meet the customers' requirements and controls of the electronic order processing systems. Help meet KPI requirements (e.g. fill rate, delivery on time). To answer queries from customers and internal teams such as - stock availability, expected delivery dates, confirming agreed pricing and liaising with the Key Account Management team. To ensure order pricing is accurate, as appropriate within standard terms, special promotions and prices are approved by relevant managers. To log invoice and transit fines, complaints, stock uplifts/returns and claims in a timely manner, and to investigate or escalate to the correct team so that these matters can be authorised for settlement or rejected. And to subsequently prepare credit note documentation or to communicate back to the customers any justifiably disputed claims. To escalate any potential delays or risks to order processing or related to fines, complaints etc. to the appropriate person/team within the business. To work with the Credit Controller to manage accounts receivable, checking invoices are paid in accordance with agreed terms, ensuring that any delays to invoice payment are raised with the appropriate contact and resolution is achieved.
What you'll need to succeed
Our client is seeking to hire a highly talented, engaging and organised individual who has worked with a large complex business providing B2B key client customer support. The successful applicant will have excellent attention to detail, be able to learn new complex software systems quickly and efficiently, and have worked in a similar role previously.
What you'll get in return
Key Client Specialist, Basingstoke, Full-Time, Hybrid Working, Mon to Fri, £29K to £32K PA, Parking, Excellent Benefits
What you need to do now

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