Sales Support Administrator

Are you a detail-oriented professional with a passion for delivering exceptional customer service? A well-established provider of bespoke business solutions in High Wycombe is seeking a proactive Sales Support Coordinator to join their dynamic team. This role is key in supporting sales operations and ensuring an outstanding customer experience.

The Role:
As a Sales Support Coordinator, you will help streamline sales processes, manage customer interactions, and ensure that customer orders and enquiries are handled efficiently. This position requires collaboration across departments to uphold high standards of service and operational excellence.

Key Responsibilities:

• Customer Support: Handle inbound calls and emails, resolving customer enquiries and processing orders promptly.
• Order Management: Accurately process standard, forward, and call-off orders while maintaining meticulous records.
• Sales Assistance: Support account managers by preparing quotations, conducting follow-ups, and coordinating with suppliers.
• Logistics Coordination: Oversee outbound shipments, ensure customs documentation compliance, and manage transport logistics to optimise costs.
• Reporting and Analysis: Generate reports on sales metrics and order performance using Power BI.
• Compliance and Documentation: Ensure customer account details are accurate and adhere to data protection regulations.
• Team Collaboration: Participate in ad hoc projects and provide cross-departmental support as required.

What You’ll Bring:

• Proven administrative experience in a sales or customer support environment (essential).
• Proficiency in Excel, with strong organisational and analytical skills.
• Excellent communication skills and a customer-focused mindset.
• Ability to work independently and collaboratively within a team.
• Experience or knowledge in related industries (desirable but not essential).

The Benefits:

• 23 days’ holiday, plus UK bank holidays, increasing to 25 days after five years.
• Holiday buying scheme (up to five additional days).
• Annual bonus (subject to business performance).
• Cycle scheme, life insurance, and modern facilities.
• Health cash plan after one year, covering dental, optical, physiotherapy, and more.
• Career development opportunities and regular training.
• Free on-site parking and participation in employee social events.

Hours:
38.5 hours per week:

• Monday to Thursday: 8:30 am - 5:00 pm
• Friday: 8:30 am - 3:30 pm