Client Services and Administrative Specialist

The Client Services and Administrative Specialist position is ideal for someone who thrives on variety, balancing detailed administrative tasks with client-facing responsibilities. It’s an opportunity to play a pivotal role in ensuring client satisfaction while excelling in a dynamic, fast-paced environment that values adaptability and professionalism.

This role combines high-level administrative skills with exceptional interpersonal abilities to manage client relationships and operational tasks effectively. This is a great opportunity to join a unique health tech company set for rapid expansion. Reporting to the Customer Service Manager, we're looking for someone with a proven track record in customer care who is methodical, highly organised and results driven.

Why Apply?

?? Salary: ~£25,000
?? Hours: Mon-Fri, 9:00-5:00
?? Location: Redhill (own transport needed)

Perks You’ll Love
? 24 days holiday + bank holidays
? Workplace pension & private medical scheme
? Career growth & supportive team

Your responsibilities will include:

Client Liaison:

• Serve as the primary point of contact for clients, maintaining consistent and professional communication.
• Understand client needs and ensure these are effectively communicated to relevant internal teams.
• Proactively update clients on the progress of their orders, general queries and test results.
• Build and maintain strong, trust-based relationships with clients.

Administrative Support:

• Manage schedules, correspondence, and documentation for client-related activities.
• Organise meetings, calls, ensuring all details are handled flawlessly.
• Maintain accurate client records in CRM systems and ensure data confidentiality.
• Prepare reports, and summaries for internal and client use.

Project and Task Coordination:

• Collaborate with internal teams to ensure timely and accurate delivery of services or products.
• Track deadlines and milestones, providing updates to clients and teams as needed.
• Coordinate logistics for bespoke and international clients.

Do you have the key skills & attributes?

• Client-Centric Mindset: A passion for delivering exceptional service and creating positive client experiences.
• Organisational Skills: Ability to manage multiple priorities, schedules, and tasks with precision.
• Communication: Excellent verbal and written communication, capable of liaising between clients and teams.
• Problem Solving: Resourceful and proactive, with a knack for resolving issues diplomatically.
• Technical Proficiency: Skilled in using CRM systems, and office software.
• Professionalism: Polished demeanour and the ability to handle confidential information with discretion.

??Ready to Make a Difference? Apply now!

Know someone perfect for this? Refer them and earn a fee!

Skills: Customer Service, sales order processing, CRM, Customer care, admin, account handler

***For your information:

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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