IT Service Delivery Manager

IT Service Delivery Manager

Location:Manchester (Onsite but hybrid options available)

Salary:£50,000-£60,000

Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further in 2025.

This is a pivotal role as they double in team size year on year. It’s a classic hands on ecomm role where you’ll take responsibility for multiple critical business functions and drive them forward. You’ll work closely with the CTO and focus in on the key areas of Data and Cyber which as an online business is crucial to perfect. They also use the latest tech with an extensive AWS infrastructure and cutting edge website.

The ideal person for this role wants to take ownership over an IT Service Delivery function and get stuck into fundamental changes that will affect the course of a £40m business. There’s scope to grow a small team, get your ideas implemented and work with an impressive tech team.

Core Skills Required:

• Knowledge of Data Security and Cyber governance/ policy
• Experience with AWS/ AWS environments
• Experience with 3rd party agencies and software providers, including experience adhering to SLAs and 3rd party PEN testing
• Any ecommerce ecosystem experience such as IPaaS, ERPs, SaaS
• An interest in or knowledge of AI governance
• A nice to have would be experience ISO27001

Responsibilities:

These can be broken down into 4 key areas:

1. Design, planning and project management of developments and upgrades to IT infrastructure and services. (This can also include the interesting scope of governance of AI applications.)
2. Own, manage and maintain Data Security and Cyber Security governance/ plans
3. Responsible for the day to day support, administration and compliance of third party systems’ solutions, to enable the business to function smoothly
4. Ensure all internal users have access to appropriate hardware, IT services, applications and relevant education to enable them to do their jobs effectively.

This is a hands on, operational role in a company that’s punching way above its size. There’s no doubt it’s a challenging role but it comes with plenty of reward and progression. If you think your skills match this position and you’d like to speak further, please apply with a copy of your CV or reach out to Ben Greensmith on LinkedIn.