Client Relationship Partner

Client Relationship Partner

Xyla (part of Acacium Group)

Homebased with monthly office visits to London

Permanent, full time

£35,000-£40,000 + 12.5% annual bonus

Unlock your potential 

Do you have exceptional relationship building skills? Are you passionate about delivering a world class service? We're looking for a personable and organised individual to join our Service delivery team as a Client relationship partner!

In this client facing role you will be responsible for the day-to-day management and delivery of our acute insourcing contracts with the NHS, ensuring their services are well led, safe, effective, and performing for our customers. You will collaborate with clinicians, senior managers and both internal and external stakeholders to ensure the smooth and effective running of the service, which is pivotal in ensuring that the contracted quality, operational and commercial KPIs are being delivered for each contract, to the benefit of our patients and our client relationships.

Part of Acacium Group, Xyla is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed. Working with over 80 NHS trusts, our clinical care team delivers a range of clinical services in hospitals, the community or virtually. Our services include diagnostic, acute and virtual services – all of which are designed and delivered by senior NHS consultants and operational staff who ensure that national clinical guidelines and operational best practice guidance are met.

Everyday you will...

• Take a highly collaborative approach to service integration while ensuring strong relationships are forged with trust management teams and senior clinical leads throughout the duration of the contract
• Ensure each service has the correct mix of clinical staff and is in line with the clients required staffing template for cost effective and safe delivery of service
• Work with the clinical governance team to ensure that all clinical and service audits are completed and reported as necessary, encouraging refection, discussion and identification of any learning outcomes
• Monitor and report on the financial performance of each contract and ensuring staffing costs are within or below budget
  
• Utilise the knowledge from our clinical teams to identify potential business development opportunities

What's in it for you?

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Workplace pension scheme
• Gym flex
• Reward portal, offering discounts on shops, restaurants, bars and cinemas
• Free flu vaccinations
• Cycle to Work scheme
• Health assessments and dental insurance
• Life assurance, critical illness cover and private medical insurance
• Annual parties and an annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have...

• Excellent stakeholder management skills
• Experience coordinating services or contracts
• Strong reporting and data skills
• Strong organisation skills

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.